The Leader in food recall preparedness and response

Protecting Your Customers, Your Brand, and Your Bottom Line

Instant Recall™ is the fastest, most reliable way to initiate food recalls, withdrawals, holds, and mock events, enabling you to execute critical recall communications quickly, consistently, and with confidence.

Our automated workflows, real-time alerts, and 24/7 expert support streamline every step, so you can act fast—no matter how complex the event.

Customers are Talking...

“Instant Recall was an instant success for us. Never have I had a new regulatory related project implemented with the immediate response being “Why didn’t we do this sooner?” from every departmental stakeholder.”

“The lengths to which this company goes to ensure we’re able to reach our customers to remove violative product from distribution is… Second to None!”

“I and the rest of the Leadership team here at Papa Murphy’s continue to be highly impressed with the level of service, responsiveness and dedication we receive from the Instant Recall team and we are certainly extremely pleased with how these events are being handled.”

“Instant Recall allows us to be confident in delivering urgent messages to each of our Restaurants. We know that when we launch the communication campaign we are in good hands. There is no time to waste in issues of food safety and brand protection.”

“Recalls are no longer looked at as ‘the dreaded email’ our team could receive on a Friday night since we have partnered with BellTower Technologies and began using their Instant Recall system.”

“Recall and withdrawal incidents are disruptive, difficult circumstances in our business. Having a reliable, trusted partner in Instant Recall makes a big difference when navigating through crises.”

“[Instant Recall] provides a path for efficient communication for our Field Operations, an easy to use system for time sensitive activities, audit-ready documentation for our Regulatory Compliance and reliable data for our organization.”

“From the beginning, they’ve been not only our 3rd party recall communication provider, but also a partner in recall execution and process improvement efforts.”

“The new features… are really great! It was so easy... It definitely saves time, minimizes the chance for error and really empowers the client to get it all pulled together quickly. Of course I had a great teacher with [my IR Recall Manager] walking me through it step by step and patiently guiding me through the process.”

“We have found the team at Instant Recall to be extremely helpful, reachable, and always easy to work with.”

“From a customer standpoint, Instant Recall is continually providing us with ways to enhance our customer experience. On top of the real time view of customer interactions, our local recall teams can also send links to customers as a follow up to encourage acknowledgement.”

“Since implementing Instant Recall, all stakeholders in our organization have found benefit to the service.”

Decades of Trust Among Food Industry Leaders

For more than 20 years, Instant Recall has set the standard for recall management across the global food industry. Trusted by suppliers, distributors, retailers, and restaurant chains alike, we combine proven technology with deep expertise and hands-on partnership to help you respond with speed, structure, and certainty.

Our Solution

Recall Preparedness Consulting

Recall Communications Management

Regulatory Reporting and audit response

Why Food Safety Can't Wait

FSIS is setting "a stronger threshold" for taking recall or regulatory action sooner…

...spinach farmers experienced a loss of $350 million after the September 2006 outbreak. Spinach Recall: 5 Faces. 5 Agonizing Deaths. 1 year later.

“The decision to alert the public about the link to chopped romaine on April 13 no doubt helped to decrease the scope of the outbreak...”

The CDC estimates that foodborne illnesses sicken some 76 million people each year. Roughly 300,000 of them will end up in hospitals; 5,000 of those will not return home.

Food Recalls on the Rise: In fact, a recent report from the US Economic Research Service (ERS) showed that food product recall events increased by an average of 20 events a year from 2004 through 2013.

A report released Thursday by the U.S. PIRG Education Fund found that recalls of food have increased 10 percent since 2013, with meat and poultry incidents soaring 67 percent. The most hazardous — Class 1 recalls, or when there’s a “reasonable probability that eating the food will cause health problems or death” — edged up 6 percent overall and a whopping 83 percent for meat and poultry, the study found.

Risk of Food Recalls Continues to Increase: ..an increasingly complex food supply system, technological improvements in health risk detection, increased regulatory oversight and enforcement, and the passing of two major food policy laws (FALCPA and FSMA) may have all contributed to the significant rise in food recalls.

When you get food on a larger scale, it's not inherently any riskier, but if there's a problem, the potential harm is magnified.

If consumers know a problem has been sourced and contained then there’s less uncertainty about the marketplace as a whole, and as a result there tends to be less financial impact.

Of the 60 patients who became ill between April 30, 2018 and May 30, 2018, 31 have been hospitalized. The patients range in age from 1 to 97 years.

FSIS routinely conducts recall effectiveness checks to verify recalling firms notify their customers of the recall and that steps are taken to make certain that the product is no longer available to consumers.

(In 2016) the company recalled more than 132,000 pounds of chicken nuggets due to contamination with hard plastic, which the USDA rated as a “high” health risk.

At least 60 people have been sickened and 31 hospitalized after eating prepackaged, presliced melon contaminated with salmonella, the Centers for Disease Control and Prevention (CDC) first announced on June 8.

Sixty-three people infected with the outbreak strains of E.coli O121 or O26 were reported from 24 states.

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